Vendor Pulse shows vendor risk in three places, each answering a different question:
| Where | Question it answers |
|---|---|
| Profile tab on a vendor | How risky is this vendor overall? |
| Manage Risk tab on a vendor | What specific risks are open, and who is fixing them? |
| Dashboard | Where does risk sit across my whole vendor portfolio? |
This guide covers all three.
vendor:view)vendor:risk:view) for the Manage Risk tabNavigation: Sidebar → Vendors → [select a vendor] → Profile
The Profile tab opens by default and carries eight summary cards. Each has an information icon with an explanation of what it measures.
| Card | What it shows |
|---|---|
| Vendor Category | The category the vendor is classified under |
| Vendor's Industry | The vendor's industry |
| Vendor Onboarding Date | When the vendor was onboarded |
| Last Assessment Date | The date of the most recent assessment |
| Impact / Materiality | The level of business impact associated with this vendor — Low, Medium or High |
| Risk Rating | The overall risk score assigned to the vendor based on recent assessments |
| Compliance Status | The vendor's compliance level against regulatory and contractual requirements |
| Total Risks | Total risks identified for this vendor, broken down by status in a chart |
Cards with no data available say No data found rather than showing a misleading zero. The same applies to the profile details underneath: empty revenue, employee count, location and risk manager fields read Not provided.
> Last Assessment Date now reflects only assessments that have actually started or completed. It no longer shows the date of a future, not-yet-started re-assessment cycle, so some vendors will show an earlier date, or none, compared with before.
The vendor's onboarding status sits to the right of the tab bar as a dropdown — Ongoing assessment, Onboarded, Rejected, On hold or Assessment not send. Where a remark was recorded with a status change, hovering the status shows the remark and who changed it.
Navigation: Sidebar → Vendors → [select a vendor] → Manage Risk
This is where the vendor's risks live. There is no separate "Risk" or "Reviews" tab.
Seven cards run across the top: All, Pending, Planning, In Progress, On Hold, Completed and Waived, each with a count. Click one to filter the list to that status; click it again, or click All, to clear the filter.
| Column | Meaning |
|---|---|
| Risk Title | The name of the risk |
| Evaluation Date | When the risk was last evaluated |
| Risk Source | DRM, Assessment or Manual — where the risk came from |
| Risk Severity | Info, Low, Medium, High or Critical |
| Status | Pending, Planning, In Progress, On Hold, Completed or Waived |
| Due Date | The target date for closing the risk |
| Assigned By | Who raised or assigned it |
| Assigned To | Who owns it |
Search and paging controls sit above the table.
vendor:risk:add).Risks raised from Digital Risk findings arrive here automatically with Risk Source set to DRM.
Navigation: Sidebar → Vendors → [select a vendor] → Vendor Analysis
The Vendor Analysis tab (marked with the ZIN AI icon) is an AI-generated external view of the vendor — financial stability, incident history, key risks, security posture and recommendations. It complements the risk score rather than feeding it. See the separate *How to Use Vendor Analysis (AI)* article for the detail.
Navigation: Sidebar → Dashboard
The dashboard opens with four headline cards:
| Card | What it means |
|---|---|
| Total Vendors | The total number of vendors being assessed or monitored |
| Active Assessments | Assessments currently Ongoing, out of all assessments, with the change over the last 30 days |
| Average Compliance Rate | The percentage of vendor assessment responses meeting compliance requirements, averaged across onboarded vendors |
| Average Risk Score | Combined risk score on a 0–10 scale averaged across onboarded vendors — Low (0–3), Medium (3–5), High (5–7), Critical (7–10) |
Below them are five panels:
| Panel | What it shows |
|---|---|
| Assessment Status | Assessments broken down as Pending, Ongoing and Completed |
| High Risk Vendors | Up to five vendors with the highest average risk scores; click one to open their Manage Risk tab |
| Risk Matrix | Onboarded vendors counted at each intersection of impact (severity) and criticality, showing where risk concentrates |
| Open Risks | Open risks against the total |
| Vendor Industry Concentration | How your vendors are distributed across industries |
Each panel has an information icon explaining what it counts.
Risk Rating or Compliance Status shows "No data found" → Those figures come from assessment responses. Send the vendor an assessment and let it reach Completed before expecting a score.
Last Assessment Date is earlier than I expected, or has disappeared → This field now counts only assessments that have actually started or completed. A future-dated re-assessment that has not begun no longer counts.
The Manage Risk tab shows a "not authorised" screen → Viewing vendor risks requires vendor:risk:view. Ask your administrator to grant it.
I cannot see the Add Risk button → Raising risks requires vendor:risk:add, which is separate from viewing them.
The risk list looks empty but I know risks exist → A status card at the top may still be selected as a filter. Click All to clear it, and clear the search box.
Mark Evaluation is missing on a risk → Only risks at Pending, Planning or In Progress can be marked for evaluation. Risks that are On Hold, Completed or Waived cannot.
The dashboard average risk score does not match a vendor's Risk Rating → The dashboard averages across all onboarded vendors; the profile card is that single vendor's score.
Need more help? Contact support@zeron.one