How to Review Vendor Risk Scores
Prerequisites
At least one vendor with a completed assessment
Access to the vendor risk section
Viewing Vendor Risk Scores
Navigation: Sidebar → Vendors → [Select Vendor] → Risk Tab
Step 1: Open Vendor Risk Details
Click Vendors in the sidebar.
Click on the vendor you want to review.
Navigate to the Risk tab in the vendor details page.
Step 2: Review the Risk Score
The risk section displays:
| Metric | Description |
|---|
| Overall Risk Score | A consolidated risk rating for the vendor |
| Risk Factors | Individual risk factors contributing to the overall score |
| Assessment-Based Risk | Risk derived from questionnaire responses |
| Analysis Results | AI-powered risk analysis insights |
Vendor Analysis
Navigation: Vendor Details → Vendor Analysis Tab
Click on the Vendor Analysis tab in the vendor details page.
The AI engine performs deep analysis of the vendor including:
Security posture assessment
Compliance gap identification
Industry risk benchmarking
Review the analysis report for actionable insights.
Conducting Vendor Reviews
Navigation: Vendor Details → Reviews Tab
Navigate to the Reviews tab.
Click Create Review to initiate a periodic vendor review.
Evaluate the vendor's current risk posture.
Document findings and recommendations.
Save the review for audit trail purposes.
> Tip: Schedule regular vendor reviews based on the vendor's tier — critical (Tier 1) vendors should be reviewed quarterly, while lower-tier vendors can be reviewed annually.
Risk Across the Portfolio
Navigation: Sidebar → Dashboard
The Vendor Pulse Dashboard provides portfolio-level risk visibility:
Risk Distribution — see how many vendors fall into each risk category
High-Risk Vendors — quickly identify vendors that need attention
Risk Trends — track how vendor risk is changing over time
Troubleshooting
| Issue | Solution |
|---|
| Risk score shows as empty | The vendor needs at least one completed assessment for risk scoring. Send and complete an assessment first. |
| Vendor Analysis not loading | The AI analysis may take time for new vendors. Ensure the vendor has a valid domain and profile information. |
| Risk score seems incorrect | Review the underlying assessment responses. Inaccurate questionnaire answers will affect the risk score. |
| Cannot create a vendor review | Verify your role has Review Create permissions. Contact your administrator. |
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