Vendor Pulse shows vendor risk in four places, each answering a different question:
| Where | Question it answers |
|---|---|
| Vendors list | Which of my vendors score highest? |
| Profile tab on a vendor | How risky is this vendor overall? |
| Manage Risk tab on a vendor | What specific risks exist, how severe are they, and who is fixing them? |
| Dashboard | Where does risk sit across my whole vendor portfolio? |
This guide explains the numbers and bands you will see in each.
vendor:view for the vendor list and Profile tabvendor:risk:view for the Manage Risk tabdashboard:view for the portfolio view| Measure | Scale | Bands |
|---|---|---|
| Vendor risk score (Risk Score, Risk Rating, Average Risk Score) | 0 to 10 | Low 0–3, Medium above 3 up to 5, High above 5 up to 7, Critical above 7 |
| Compliance (Compliance Status, Average Compliance Rate) | 0% to 100% | Non-Compliant 25% or below, Partially-Compliant above 25% up to 50%, Compliant above 50% |
| Risk Exposure on an individual risk | 0 to 10 | Low up to 2, Medium above 2 up to 5, High above 5 up to 7, Critical above 7 |
The vendor risk score and compliance figures are based on the vendor's assessments. The exposure of an individual risk comes from how you score that risk on the Manage Risk tab.
Navigation: Sidebar → Vendors
Navigation: Sidebar → Vendors → [select a vendor] → Profile
The Profile tab opens by default and carries eight summary cards. Each has an information icon.
| Card | What it shows |
|---|---|
| Vendor Category | The vendor's tier, as Tier 1 to Tier 4 |
| Vendor's Industry | The vendor's industry |
| Vendor Onboarding Date | The date the vendor was set to Onboarded |
| Last Assessment Date | The scheduled date of the latest assessment that has started or completed |
| Impact / Materiality | Low, Medium, High or Critical |
| Risk Rating | The vendor's risk band: Low, Medium, High or Critical |
| Compliance Status | The vendor's compliance band: Compliant, Partially Compliant or Non Compliant |
| Total Risks | A chart of the vendor's risks by status |
Cards with nothing to show say No data found rather than a misleading zero.
The vendor's onboarding status sits to the right of the tab bar. See How to Manage a Vendor Profile and Onboarding Status for how to change it.
Navigation: Sidebar → Vendors → [select a vendor] → Manage Risk
A risk shows Not Available under Risk Severity until it has been scored. Scoring, treating and closing risks is covered in How to Manage the Vendor Risk Lifecycle.
Navigation: Sidebar → Vendors → [select a vendor] → Vendor Analysis
The Vendor Analysis tab is an AI-generated external briefing on the vendor. It is background research and does not feed the risk score. See How to Use Vendor Analysis (AI).
Navigation: Sidebar → Dashboard
| Card or panel | What it tells you about risk |
|---|---|
| Average Risk Score | The 0–10 risk score averaged across onboarded vendors, with its band |
| Average Compliance Rate | The compliance percentage averaged across onboarded vendors, with its band |
| High Risk Vendors | Up to five vendors with the highest risk scores. Click one to open its Manage Risk tab. |
| Risk Matrix | Onboarded vendors counted by Business Impact and Criticality. Click a cell to list the vendors in it. |
| Open Risks | Open risks against the total, split by severity |
See Understanding the Vendor Dashboard for every panel.
Risk Rating or Compliance Status shows "No data found" → Those figures come from assessment results. Send the vendor an assessment and review the responses first.
The vendor list shows a dash under Risk Score → The vendor has no assessment results yet.
Last Assessment Date is empty → Only assessments that have started or completed count. A future-dated assessment that has not begun does not.
The Manage Risk tab shows an access-denied screen → Viewing vendor risks requires vendor:risk:view.
A risk shows "Not Available" under Risk Severity → The risk has not been scored. Open it and complete Risk Scoring & Prioritization.
The dashboard average does not match a vendor's Risk Rating → The dashboard averages across all onboarded vendors; the profile card is that single vendor.
A vendor with a high score is missing from the dashboard averages or Risk Matrix → Those only include vendors whose status is Onboarded.
The Vendor Category card shows a tier → That is what the card displays. The product and service category is set and visible in the vendor's edit form.
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