Troubleshooting Common Issues in Vendor Pulse
This guide covers common issues in Vendor Pulse and how to resolve them.
Login & Permissions
Many "I can't see/do X" issues are missing permission scopes — a user without the required scope sees an "Unauthorized" screen.
| Symptom | Fix |
|---|
| SSO login fails | Confirm your IdP session is active; log out and back in, or contact your IT administrator. |
| The Add Vendor button is missing | Add the vendor:add scope. See Vendor Pulse: Roles & Permissions Reference. |
| Can view vendors but cannot create/edit assessments | Add vendor:assessment:add (review needs vendor:assessment:review). |
| MasterVault or ZIN sections are missing | Add master:view / zin:view respectively. |
| Cannot see Reports | Add the shared report:view scope. |
Adding & Managing Vendors
| Issue | What to do |
|---|
| Vendor auto-suggest not working | Suggestions appear after typing at least 3 characters and require an internet connection to query the external profile database. |
| Duplicate vendor created | Use the auto-suggest match rather than typing a new entry. Check the vendor list before adding. |
Assessments & Questionnaires
| Issue | What to do |
|---|
| Vendor didn't receive the questionnaire | Verify the vendor contact email on the vendor's details page and resend. Ask them to check spam. |
| Cannot edit a sent assessment | Sent assessments lock some fields to preserve the audit trail. Create a new version if changes are needed. |
| AI Questionnaire Assistant returns no suggestions | It relies on the ZIN Knowledge Base — make sure relevant documents/answers have been added. |
| Vendor cannot submit in the portal | The vendor needs the Admin or Collaborator role, not Viewer. |
Risk Scores, DRM & Reports
| Issue | What to do |
|---|
| Dashboard shows no data | Data populates once vendors are added and assessments created. |
| Digital Risk (DRM) tab empty | DRM needs a vendor with a valid domain and a SaaS plan with DRM enabled. Viewing requires vendor:digital:view. |
| Risk score not updating | Scores update as responses are reviewed and findings recorded on the vendor's Risk tab. |
Need more help? Contact support@zeron.one.
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