How to Manage HITL Approvals and Agent Tasks
Prerequisites
Access to the ZIN AI Copilot
At least one AI agent configured and running
Understanding HITL Approvals
When an AI agent wants to perform a sensitive action (e.g., modifying a configuration, creating a risk entry, executing a remediation command), it pauses and requests human approval.
Risk Levels
Each approval request is tagged with a risk level:
| Risk Level | Color | Meaning |
|---|
| Low | Green | Minor action with minimal impact |
| Medium | Yellow | Moderate action that could affect systems |
| High | Orange | Significant action with broad impact |
| Critical | Red | High-impact action — review carefully before approving |
Reviewing and Acting on HITL Requests
Navigation: Sidebar > ZIN Copilot > HITL Approval Modal
Step 1: Identify Pending Approvals
When a HITL request is pending, you will see a notification indicator on the ZIN Copilot.
The Agent Task Panel (accessible from the copilot interface) shows tasks with status waiting_human — these need your approval.
Click on the pending request to open the HITL Approval Modal.
Step 2: Review the Request
The HITL Approval Modal displays:
What the agent wants to do — detailed description of the proposed action
Risk Level — low, medium, high, or critical
Context — why the agent is proposing this action
Expiration — how long before the request expires (if applicable)
Step 3: Approve or Reject
To Approve:
Review the action details carefully.
Click Approve to allow the agent to proceed.
The agent executes the approved action.
To Reject:
Click Reject.
A mandatory rejection reason field appears.
Enter why you are rejecting the action (e.g., "Too risky for production environment", "Need to verify with the team first").
Click Confirm Rejection.
The agent receives the rejection and adjusts its approach.
> Warning: For Critical and High risk level requests, take extra time to review. These actions may affect production systems, security configurations, or create irreversible changes.
Managing Agent Tasks
Navigation: ZIN Copilot > Agent Task Panel
The Agent Task Panel shows all AI agent tasks with real-time status:
| Status | Meaning |
|---|
| Pending | Task is queued but not started |
| Running | Agent is actively executing the task |
| Waiting Human | Task paused — needs your HITL approval |
| Done | Task completed successfully |
| Failed | Task encountered an error |
Viewing Task Details
Click on any task in the panel to view its details.
See what the agent is doing, what tools it is using, and its progress.
For Waiting Human tasks, click to open the approval modal directly.
Task Counts
The panel header shows counts of running tasks and pending approvals, giving you a quick overview of AI activity.
Chat Session Management
The ZIN Copilot also supports managing your conversation history:
Create new sessions — start fresh conversations
Search across chat history
Rename sessions for easy reference (e.g., "Q2 Risk Review Discussion")
Pin important sessions to the top
Delete sessions no longer needed
History is grouped by date: Today, Yesterday, This Week, Older
Troubleshooting
| Issue | Solution |
|---|
| No HITL requests appearing | Agents may be performing low-risk actions that don't require approval, or no agents are currently running tasks. |
| Approval request expired | Some requests have time limits. If expired, the agent may have already adjusted or retried. |
| Cannot reject without a reason | Rejection reasons are mandatory — they help the AI learn and adjust future behavior. |
| Agent task stuck on "Running" | Complex tasks may take time. If stuck for more than 10 minutes, check the task details for errors. |
| Task panel not loading | Refresh the page. Ensure you have ZIN Copilot access permissions. |
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