Vendor Pulse: Frequently Asked Questions (FAQ)

Vendor Pulse: Frequently Asked Questions (FAQ)

Answers to the questions we hear most often about Vendor Pulse, Zeron's third-party risk management (TPRM) product.

Getting Started

What is Vendor Pulse?
Zeron's TPRM product for managing your vendor portfolio, sending assessments, scoring vendor risk, and monitoring third-party digital risk.

What role do I need?
Most tasks need Admin or Vendor Manager. Access is controlled by permission scopes — see Vendor Pulse: Roles & Permissions Reference.

Vendors & Assessments

How do I add a vendor quickly?
Start typing the name in Vendors > Add Vendor — Vendor Pulse searches an external profile database and auto-populates details on a match.

What is MasterVault?
Your template library for reusable assessment questionnaires and content.

Can vendors respond directly?
Yes, through the Vendor Assessment Portal (roles: Admin, Collaborator, Viewer). See the "Vendor Assessment Portal Guide (For Vendors)".

AI & Automation

What does the AI Questionnaire Assistant do?
It suggests answers from your ZIN Knowledge Base to speed up assessments. A Chrome Extension also assists with questionnaires in external portals.

What is Vendor Analysis (AI)?
An AI-driven summary of a vendor's risk posture from available data and documents.

Risk Monitoring & Permissions

What is Digital Risk Monitoring (DRM)?
Continuous monitoring of a vendor's external/digital risk. Requires a valid domain and a plan with DRM enabled.

How are vendor risk scores determined?
Derived from assessment responses and findings as they are reviewed on the vendor's Risk tab.

Why do I see "Unauthorized" on a page?
Your group is missing that page's scope. An admin can add it under Admin > Management; the Roles & Permissions Reference lists which scope each page needs.

Need more help? Contact support@zeron.one.

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