How to Use the ZIN AI Copilot

Overview

Interno's AI copilot appears in the sidebar as ZIN Advisor. It is a chat assistant that answers questions about the data Interno has collected and can return charts, tables and headline figures inside the conversation. It can also build widgets and dashboards for you.

ZIN appears in four places in Interno. This guide covers the first three in full and points to the guides for the rest.

Where	What it is for
ZIN Advisor in the sidebar	The full chat, with your conversation history
The ZIN search box in the top bar	A shortcut into ZIN Advisor from any page
The Ask ZIN prompt	On-screen guidance that explains the page you are on
ZIN Dashboard and the AI tab in the Query Builder	Building dashboards and queries. See How to Create AI-Powered Dashboards and How to Build Custom Widgets and Dashboards

ZIN Advisor and the ZIN search box are shown on the Zeron cloud (SaaS) platform only. If your organization runs Interno on-premises, neither appears.

Prerequisites

An Interno account on the Zeron cloud platform
At least one integration connected with data collected, so ZIN has something to answer from. The ZIN search box in the top bar is shown only once Interno holds data
To have ZIN create widgets or dashboards: the permissions to create them yourself. ZIN acts with your own access

Opening ZIN Advisor

Navigation: Sidebar → ZIN Advisor

Click ZIN Advisor at the top of the sidebar.
The chat opens on a starting screen headed What can I help you with?, with the line I can analyze internal risks, monitor controls, and streamline audit readiness across Interno.
Type your question in the message box at the bottom. Its placeholder reads Message Zin AI here — primary chat.
Press Enter, or click the send button.

While ZIN is answering, the send button is replaced by a stop button. Click it to stop the answer.

The Starting Screen

Before your first message, the screen shows six cards. Clicking a card puts a ready-made, detailed prompt in the message box. It does not send it, so you can read and edit the text first.

Card	What its prompt asks for
Internal Risk Analytics	A breakdown of internal risk across departments, assets and controls
Control Effectiveness	Control implementation status, test results and gaps across frameworks
Audit Readiness	Audit preparation progress, evidence collection status and remediation timelines
Policy & Procedure Management	Policy compliance, approval workflows and document versions
Incident & Issue Tracking	Incidents, resolution times against SLAs, and incident patterns
Asset & Configuration Insights	Assets, their configurations and settings that are out of line

You are not limited to these six. Type any question of your own.

Read a card's prompt before sending it. Some of the prompts ask for a dashboard, and a message that asks for a dashboard can make ZIN build and save one. See How to Create Widgets and Dashboards from ZIN Advisor Chat.

The ZIN Search Box in the Top Bar

The top bar of every Interno page (except ZIN Advisor itself) has a ZIN search box.

Navigation: Any Interno page → top bar → ZIN search box

Click the box. A list opens with New session (Start a fresh chat with ZIN) and your recent chat sessions.
To ask something new, type your question and press Enter. ZIN Advisor opens in a new conversation and your question is sent straight away.
To continue an earlier conversation, type part of its title to narrow the list, then click the session. ZIN Advisor opens on that conversation.
To open an empty chat, click New session.

If nothing matches what you typed, the list reads No matching sessions. If you have no history yet, it reads No recent sessions.

Chat Sessions

The panel on the left of ZIN Advisor holds your conversation history.

To	Do this
Start a new conversation	Click + New Chat at the top of the panel
Open an earlier conversation	Click it under Recent Chats. The list is grouped as Today, Yesterday, Earlier this week and then by month
Rename a conversation	Hover over it, click the rename icon, type the new title and press Enter
Delete a conversation	Hover over it, click the delete icon, and confirm in the Delete chat session? window
See older conversations	Scroll to the bottom of the list. More are loaded as you scroll
Hide or show the panel	Use the collapse control on the panel. When it is hidden, click the menu icon in the chat header (Show Sessions)

A conversation that has no title yet is listed as New Chat. Deleting a conversation removes it from your history and cannot be undone.

There is no search box inside the panel and no way to pin a conversation. Rename conversations you want to find again, or use the ZIN search box in the top bar, which filters sessions by title.

Attaching a File

Click the paperclip icon in the message box (tooltip Attach PDF or Word (.docx)).
Choose one or more files. Each appears as a chip above the message box showing its name and size.
To remove a file before sending, click the cross on its chip.
Type your question about the file and send.

Rule	Limit
File types	PDF and Word (`.docx`) only
Files per message	Up to 10
Size per file	Up to 15 MB

Asking About Another Zeron Product

By default ZIN Advisor in Interno answers from Interno's data. To point a question at another Zeron product your organization has, start the message with that product's command, a space, and then your question.

Command	Product
`/interno`	Interno
`/vpulse`	Vendor Pulse
`/externo`	Externo
`/conformity`	Conformity
`/insure`	Insure Pulse
`/navigator`	Cyber Navigator
`/epulse`	Endpoint Pulse

Things to know:

Inside Interno, typing / does not open a list of commands. Type the full command yourself.
A command works only for a product enabled for your organization. For any other product the command is treated as ordinary text.
After you use a command, the following messages in that conversation stay pointed at the same product, and the message box reads Message followed by the product name. Start a message with another command to switch.

What Answers Can Contain

ZIN Advisor replies are not always plain text. Depending on the question, an answer can include any of the following.

In the answer	What it is
Text	The written answer
Charts, tables and headline figures	Drawn inside the conversation from the data ZIN fetched
A dashboard	Several figures, charts and tables shown together in the conversation
Activity lines	Short status lines showing what ZIN is doing while it works, such as fetching data
A question with options	ZIN asking you to choose when your request could mean more than one thing. Click an option to continue
A form	ZIN asking for the details it needs before it can carry out a request. Fill it in and submit
A Document Created card	A document ZIN has written for you, with Open Editor and Download
A Collaborative Draft panel	A draft shown beside the chat while ZIN writes a longer document. Use the Toggle Collaborative Draft icon in the chat header to show or hide it

A chart or dashboard shown in the conversation is part of the answer only. It is not saved to your Interno dashboards unless you asked ZIN to create a widget or a dashboard.

Rating an answer

Under each answer are a thumbs-up (Helpful response) and a thumbs-down (Not helpful) button. Use them to tell us whether the answer was useful.

The AI notice

The chat carries a notice that the experience uses generative AI and that responses may be inaccurate, incomplete or out of date. Check an answer against the relevant Interno screen before relying on it for a decision.

What ZIN Advisor Can Do in Interno

It can	Detail
Answer questions about collected data	It looks up the data Interno holds for your organization before answering
Run a query and show the result	As a table or chart in the conversation
Create a widget	Saved to the Query Library
Create a dashboard	Five to ten widgets on a new private dashboard
Write a document	Shown as a Document Created card

Creating widgets and dashboards from chat has its own guide: How to Create Widgets and Dashboards from ZIN Advisor Chat.

What it does not do in Interno today:

It does not run commands on your servers, cloud accounts or security tools, and it does not fix findings for you. It can explain a finding and suggest what to do. See How to Use One-Click Remediation.
It does not send scheduled briefings. See How to Set Up Morning Briefings.

The Ask ZIN Prompt

Separately from the chat, Interno can offer help on the page you are on. If you appear to be stuck, for example clicking the same spot several times, going back and forth between the same pages, or meeting repeated errors, a small prompt appears: ZIN AI — Need a hand on this screen? Ask ZIN →.

Click the prompt.
A guide panel opens and explains what you can do on the current screen, step by step.
Follow the steps yourself. The guide tells you which control to click or fill in; it does not click, type or submit anything for you.

The prompt closes by itself after a few seconds if you ignore it, and it appears at most five times in one browser session.

Tips for Better Answers

Be specific about scope, time window and grouping. Open critical risks by owner this quarter beats show risks.
Ask follow-up questions in the same conversation. ZIN keeps the context of that conversation.
Start a new chat when you change topic, so the earlier context does not colour the answer.
If you only want an answer, avoid the word dashboard in your question, because ZIN can read it as a request to build one.
The more integrations you connect, the more of your estate ZIN can answer about.

Troubleshooting

ZIN Advisor is not in my sidebar → It is shown on the Zeron cloud platform only. On an on-premises deployment it does not appear.

There is no ZIN search box in the top bar → It is shown on the Zeron cloud platform, once Interno holds collected data, and on every page except ZIN Advisor itself.

The answer says there is no data → ZIN can only report on data already in Interno. Check under Admin → Integrations that an integration is active and has completed a scan.

My attachment was rejected → Only PDF and Word (.docx) files can be attached.

"You can attach up to 10 files per message." → Remove some files, or send them over more than one message.

A file is "too large (max 15 MB)" → Each attachment must be 15 MB or smaller.

Typing / shows nothing → Inside Interno there is no command list. Type the full command, such as /vpulse, followed by your question.

A product command was ignored → That product is not enabled for your organization. Contact your Zeron representative to add it.

ZIN built a dashboard when I only wanted an answer → Your message was read as a request to build. Delete the dashboard and its widgets if you do not want them, and ask again without the word dashboard.

"Your AI budget has been exhausted. Please contact support or upgrade your plan." → Your organization has used its AI allowance. Contact support@zeron.one or your account manager.

"Connection lost. Please try again." → The connection to ZIN dropped while it was answering. Wait a moment and send the message again.

The answer looks wrong → Cross-check the figure in the relevant Interno screen, then click the thumbs-down button on the answer so we can look into it.

The Ask ZIN prompt keeps appearing → It appears when Interno thinks you are stuck, at most five times per browser session. Ignore it and it closes by itself.

Need more help? Contact support@zeron.one