How to Review Assessment Responses
Prerequisites
A vendor with a submitted assessment
Access to the vendor's Assessment Process tab
Accessing Assessment Responses
Navigation: Sidebar → Vendors → [Select Vendor] → Assessment Process Tab
Click Vendors in the sidebar.
Click on the vendor whose assessment you want to review.
Navigate to the Assessment Process tab.
Click on the submitted assessment to open the review page.
Reviewing Responses
Category-Level Review
The assessment review page displays responses organized by categories (matching the MasterVault template structure).
Click on a category to expand and see the questions and vendor responses.
For each question, you can:
View the vendor's answer
See supporting documents uploaded by the vendor
Add review comments with your feedback
Flag answers that need follow-up
Assessment Metrics
The review page displays metrics including:
Completion Rate — percentage of questions answered
Response Quality — based on confidence scoring
Category-wise Scores — per-category compliance breakdown
Adding Comments
Click the comment icon on any question or category.
Enter your feedback or queries.
Comments are visible to your team for collaborative review.
Uploading Review Documents
Use the document upload feature to attach review notes, audit findings, or supporting evidence.
Private Documents can be uploaded that are only visible to your internal team (not shared with the vendor).
Importing Assessments
If assessment responses were collected outside the platform:
Click the Import Assessment option.
Upload the completed assessment data.
The system maps responses to the corresponding template questions.
Sending Reminders
From the Assessment Process tab, click Send Reminder on pending assessments.
The vendor's SPOC receives a notification to complete the assessment.
Troubleshooting
| Issue | Solution |
|---|
| Cannot see vendor responses | The vendor may not have submitted yet. Check the assessment status — it should show "Submitted". |
| Comments not saving | Ensure you click Save/Submit after entering a comment. Refresh if needed. |
| Assessment metrics seem incorrect | Metrics are calculated from the vendor's responses. Incomplete responses affect the metrics. |
| Cannot import assessment | Verify the import file matches the expected template format. |
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